Another day, another snub by my friends over at Delta. I called this afternoon and once again, “call back tomorrow because the problem still isn’t fixed”. If I were trying to buy a ticket instead of using my earned miles to get a “free” ticket (after $600 to transfer miles and $525 in taxes/fees), I’m betting they wouldn’t have me waiting for more than a week to get my ticket.
The closer it gets to September 1st the more I’m thinking that they’re simply lying until the Skymiles program changes and they can just say “you’re screwed” instead of “sorry, please call back tomorrow”. Also, as another slap in the face, Delta responded to my email… I had been told by the all powerful supervisor, Miss Lulu, that the only complaint pathway other than through her was via email on the main Delta website, so I sent a long one complaining about my situation just the other day. Without posting my entire email, here’s the important part:
I asked to speak to a supervisor because I have continually been told that it has been reported and to try back later for several days now, and I’m ready to know when Delta will resolve this issue instead of trying every day. She told me that she’s a supervisor and “the end of the line”. I find it hard to believe that the final answer is “we’ve done all we can do, so keep trying back indefinitely until someone out there in Atlanta fixes this problem”… All I’m looking for is a date when this will be resolved instead of always being told to try back later. As a loyal Delta customer for years, I am extremely dissatisfied with the customer service I’ve received thus far on this issue, other than by L___ C___, who has been helpful.
Please let me know when this issue can be resolved.
My itinerary number for this award is: #xxxxxx, and I am concerned I will lose my flights if this isn’t moved past the crossing our fingers and hoping somebody fixes it stage.
And here is the response from Delta’s “support” (I use this term loosely):
Thank you for your e-mail describing your recent experience with Delta. We apologize for the inconvenience and appreciate your taking the time to share the details.
I spoke with the Around the World desk, and unfortunately the problem has not been resolved. Your itinerary is still being held and you have been advised to call again on Monday, August 25, 2008 for an update and hopefully a resolve.
Again, thank you for writing. We appreciate your selection of Delta and will always welcome the opportunity to be of service.
Online Customer Support Desk
This is ridiculous! Well, “hopefully” Delta will pull their heads out of the mud and figure this out. Here’s my response to Elayne:
You provided absolutely no help, but instead told me to wait 5 days to try back instead of 1…
If I were purchasing a ticket from Delta instead of trying to use my miles for a “free ticket” for which I’ve already spent over $600 for transferring/purchasing miles and will spend another $500+ for taxes/fees, would the system be in this state of limbo for almost 2 weeks?
What I’m looking for is a date when this will be resolved, not a date to try back and see if things are ok. Delta is a major airline and when dealing with customer ticketing, the words “hopefully a resolve” should never be used. This finger-crossing and “hoping” seems like something that would be necessary if third graders were running the business instead of a major corporation…
Delta is causing my blood pressure to rise. In a similar topic, I had a crazy dream last night. I dreamed that something crazy happened and I had to run. Not run like sprint, but run like Jason Bourne. I was running from the “Feds” – the US Federal Government. In my dream I dropped the my car off at home and told Jean that I had to leave immediately and didn’t have time to explain, and needed her to go get as much cash out of our savings account as possible and I ran down to the airport and rented a car while she was gone. I threw some supplies into the rental, gave Jean a big hug and took off. I think I was heading to Mexico, but basically that the last thing I remember before waking up. While I was walking with Jim this morning I asked what he’d do if he had to run and he couldn’t really come up with a concrete plan other than “I know I wouldn’t serve any time in a pen because I’d die.”
Well, I looked it up on this wonderful invention called The Internet, thank you Al Gore, and I’ve found a list of places they recommend for escaping the Feds! You should check this page out because it gives the reasons why, but the places in order from #10 down to #1 are: France, Switzerland, India, China, Andorra, Argentina, Taiwan, Madagascar, Iran and Cuba. If you had to leave immediately and couldn’t plan it, I’m guessing that only Argentina and Cuba would be options because you could theorhetically reach them by overland travel. Here’s the link, enjoy!